Complaints

If you are unhappy with the service you have received from Advance Credit Union then please do contact us and we will do what we can to help. If you are not satisfied with our response then you can register a complaint, this can be made in person, by letter, by telephone or email. Download and complete a Complaint Form here. Download our Complaints Procedure or a paper copy can be supplied upon request.

FOS_logo_2015If you have a complaint that you cannot resolve with us you may be able to take it to the Financial Ombudsman Service, but you must have tried to resolve the issue with us first as set out in our Complaints Procedure. We can provide you with further information or you can obtain it direct from the Financial Ombudsman Service www.financial-ombudsman.org