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Latest News Stories

Building work has started!

Our building work has started today, 14th August and will be ongoing till mid September. We will keep disruption to a minimum, but there is likely to be an impact on customer service, so do please bear with us. We will update our website, Facebook and Twitter so please follow us!

Due to building noise we may not be able to answer the phones, so if you need to contact us the best way is our contact us page, email or the green send a message online chat button at the bottom of your screen.

Work is in our back office, creating more space to allow the credit union to continue growing and improve customer service. The front customer area won’t be affected at all.

Chelmsley Wood Engage

AdvanceCU is pleased to support Solihull Engage at Chelmsley Wood Shopping Centre – there will be 5 weeks of information, advice and guidance on a range of topics including Money Matters from 31st July to 4th August. Come and see us on Monday 31st July!

Internet banking fault – update 13th July

The fault with internet banking has now been fixed and members can now login and use internet banking as usual. Please accept our apologies for this.

 We strongly recommend not logging in to our internet banking unless the green padlock is displayed in the address bar. Find out more here.

Credit Union Questionnaire 2017 – Last Chance!

Have you completed our Membership Survey yet? More than 690 of our members have, so only a few days left to be in with a chance of winning a £50 shopping voucher! Advance Credit Union is for members, run by members so your feedback will help us improve our services.
It only takes a few minutes, so click the link to get started.


Please complete this as honestly as you can; the results are being managed by an independent organisation so we won’t be checking up on you!

Not received the email? Try checking your email spam folder, then check with us if we have your correct email address.

No email address? That’s OK, the questionnaire will be available to complete at our counter in Erdington, Chelmsley Wood’s Solihull Connect.

And of course don’t forget you could win a £50 shopping voucher!

Barclays Credit Union Programme

Advance Credit Union is delighted to announce that we have been accepted onto the third Barclays UK CU Programme. We’ve already had our first meeting with a team of experts and we’re really looking forward to improving our CU and helping more people manage their money!

Credit Union is here to serve our members so as a first step there will be a members’ questionnaire – look out for the email from us, or there will be a paper form to complete at our office in Erdington, Chelmsley Connect and our Community Collection Points. There is also a chance to win a £25 shopping voucher!


Phones off Monday 5th June

Due to staffing issues on Monday the credit union phone lines will be off on Monday 5th June. Normal service will resume on Tuesday.

Other services are not affected and we will be at Chelmsley Wood Connect as usual. Don’t forget you can contact us in the following ways:

You can contact us securely by logging on to your Internet Banking account.


tawk_chat_iconTry our online chat – click the green box at the bottom of your screen.


facebook_messenger_logoFacebook Messenger can be a great way to contact us and keep in touch with our latest news.


Send a message on our Contact us page

For all other enquiries about accounts and services you can contact the credit union office in Erdington in person or at Chelmsley Wood Connect

Withdrawals delay 30th May – update

We experienced a delay with withdrawal payments Tuesday 30th May. The affected members have been contacted and their withdrawals will be in bank accounts today. Loan payments are not affected. Withdrawals onto Engage Accounts are also not affected. Please accept our apologies for the inconvenience.

Bank Holiday Monday 29th May

Credit Union will be closed on Monday 29th May due to the bank holiday.

We will be open as usual on Tuesday 30th May.

Can credit union beat your bank?

ThinkingLoans from Advance Credit Union are more competitive than you might think for any value up to £8,000. Holiday, debt consolidation, new vehicle, or household expenses – give us a try!

Borrow £3,000 – £8,000 from just 9.4%APR

Borrow £1,000 – £3,000 from just 19.6%APR

Borrow £300 – £1,000 from just 21.9%APR

No need to save first (but it helps to get the best rate)

Loan offers are subject to affordability and credit check.

Find out more about our loans.


Bank Holiday Monday

Credit Union will be closed on Monday 1st May due to the bank holiday.

We will be open as usual on Tuesday 2nd May.