Our People

Advance Credit Union would not be possible without the hard work and commitment of our staff and volunteers. Meet the team!


Phil Cole, CEO

Phil has been involved with credit unions for more than 30 years, volunteering on the supervisory team, board and as chair. Following a career in insurance, health and safety and risk management, Phil stepped across to working for Advance CU as CEO in 2015. Leading the growth and development of the credit union serving our community. 

Faye, Operations Manager

Faye has been working for us for more than 10 years in many roles, now as our Operations Manager. 

Sam, Credit Controller

Sam has worked for us for more than 10 years, currently in Member Support, working with our Members 

Emma, Loans Officer

Another long-standing employee, with a background in banking, Emma now works on our loan applications.

Glenn, Loans Officer

works on our loan applications.

Jenny, Customer Service

Regularly working on our customer counter, Jenny deals with 

Nathan, Customer Service

Dealing with customer enquiries. Also the inaugural winner of the ABCUL CU Futures Development Programme. 

Emily, Development

With a degree in business, Emily oversees our development and contact with partners. Like Nathan, also winner of the ABCUL CU Futures development Programme.

Ken Agnew, Finance Manager


Volunteer directors oversee the credit union governance and compliance



Interested in joining our team?