Frequently Asked Questions

CORONAVIRUS/COVID-19

During the coronavirus situation we will do what we can to help and if your attached savings are more than your loan balance then you will be able to withdraw those shares. Attached savings are a condition of our loans and enable our Members to build up savings easily, giving financial options and flexibility. 

You may be able to apply for a top-up loan. We are allowing £200 emergency loans, subject to affordability and our usual loan criteria. Our usual rule is that your outstanding loan balance must be below £200, but we are approving loans of up to £200 during the coronavirus situation. 

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Contact us and we will do what we can to help. We do understand that certain job sectors are unable to work at the moment. There some options available to us that can make things easier for you without damaging your credit score, but you must contact us to arrange this. Don’t forget to contact other creditors too; landlord or mortgage company, credit cards, other loans. There is financial help available, the debt charity Stepchange has some guidance on this. 

We are strongly encouraging all our Members to activate internet banking so they can continue to manage their money easily. We can help you set this up, just contact us

Loan applications can be signed electronically; we will email a link to you for this. 

We can also check ID, proof of address remotely, we will contact you about this. 

We are allowing £200 emergency loans, subject to affordability and our usual loan criteria. Our usual rule is that your outstanding loan balance must be below £200, but we are approving loans of up to £200 during the coronavirus situation. 

apply-now

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