Due to staff absence we are still struggling to answer the phones again today. Best way to contact us is by email and Facebook Messenger. Internet banking and Engage Account are functioning as usual.

Thanks to the BBC’s ‘Matter of Life & Debt‘ we also have a huge increase in loan applications and new members – more than £400,000 this month! We are processing these as fast as we can, but we are aware that some loan applicants are having to wait a bit longer than usual so please accept our apologies for this and we will contact you as soon your decision is available.