AdvanceCU is run by a volunteer board of directors who bring their experience and skills to the operation of the business. They are elected by the Annual General Meeting of the credit union. The day-to-day operation is by a team of paid employees headed up by the CEO. Volunteers and partner organisations also operate the Community Collection Points.

All officers and volunteers sign a declaration of confidentiality, so all members’ information is kept totally confidential at all times. A qualified auditor prepares the Annual Audit Report that is submitted to the members at their Annual General Meeting.