Who We Are

As a financial not-for-profit co-operative, Advance Credit Union is ‘owned’ by the 5,000 members who save and borrow with the credit union. Unlike a conventional bank, a Credit Union is run by the people who use it. All of our adult members can vote on key decisions at our Annual General Meeting or volunteer for one of our committees or board. Anyone who lives or works within a ‘B’ postcode including Birmingham and Solihull Borough can join

The board of directors are unpaid volunteers and bring their skills and experience to the running of the credit union and ensure compliance with our statutory duties. The board is currently Melanie Lockey(Chair), Pat Tennant, Jacqueline Fahey, Richard Coulter, Liam Kinsella, Farouq Hussain and Lorraine Moses-Copeman.

We have 9 staff at our office in Erdington who manage the day-to-day operation led by our CEO Phil Cole.

Volunteers act on our committees and staff our community Collection Points. Find out more about Volunteering.

We also work with partner organisations who provide essential support and promote credit union membership.

Find out more about our ethics, governance and transparency.

What We Do

We offer a convenient and safe way to put some money away for the future and a cost-effective way to borrow ethically and responsibly. Most of our members save by Payroll Deduction, standing order, Child Benefit or other benefits paid in. We have a customer service desk at our office in Erdington plus a network of community Collection Points across our region.

Membership of Advance Credit Union is open to everyone who lives or works within a ‘B’ postcode including Birmingham and the whole of Solihull Borough, find out more about joining

We encourage everyone to save regularly, even a small amount, and those savings are lent back exclusively to credit union members in our community. As part of our ethos, we do what we can to help people manage their money. We won’t lend if repayments are not affordable for the borrower. Every year we loan more than £2.2m to our members to help spread the cost of Christmashome improvementscar purchaseholidaysweddingsfunerals and many other purposes. 

Credit unions are for everyone in our community, regardless of income. For this reason we especially provide essential financial services to many people who would otherwise be financially excluded and susceptible to loan sharks and sub-prime lenders.

In addition to savings and loans Advance Credit Union offers a variety of other services:

Not only do we help individuals and families manage their money, we also provide valuable volunteering opportunities that help to boost the CV and work experience of those between jobs or seeking work. We also enable those with specific skills and experience to apply their capabilities to the operation of the credit union and ensure compliance with our statutory duties. Find out more about volunteering with Advance Credit Union.



Customer Service Officer 

A key role dealing with customer enquiries at our counter, by phone, email and online chat. 

Job specification

Compliance Manager

A part-time role, 20-30 hours/month, to take the lead on strengthening our supervisory and compliance functions. Requires an accountancy/Internal Auditing qualification and minimum Bachelor’s degree qualified.

Job description



 Volunteer Internal Auditor

A great opportunity to gain experience or apply your knowledge as part of our internal audit team. A part-time role with flexible working hours. Contact us for further information.

From time to time we do have Volunteering opportunities, find out more about volunteering with Advance Credit Union.






What our Members think of us

‘Great service the people are very helpful’, ‘Thank you for helping me out of a hole :)’

‘It’s just a fabulous place and has outstanding staff and services it’s brilliant …thank you for everything you do. Top marks’

‘Have always had a fabulous experience at advance credit union, professional non-judgemental staff, excellent service ‘

‘Very happy with credit union their loans have really helped me out and I’m happy with the repayments ‘

‘I love it! Paying for a loan but also saving’

Read more of our reviews on Google and Facebook

Membership of Advance Credit Union is open to everyone who lives or works within a ‘B’ postcode including Birmingham and the whole of Solihull Borough, find out more about joining.


Advance Credit Union was founded in 1989 as the Erdington and District Credit Union Ltd by a group of people with a common interest who joined together to save money and then loan it out to each other at a small cost.

In 2004 we became the North Birmingham Community Credit Union Ltd (NBCCU), merging Credit Unions in Erdington, Sutton Coldfield, Castle Vale, Kingstanding, then incorporating Saltley District Credit Union in 2007.

In April 2013 we changed our name to Advance Credit Union Ltd to better reflect the growth and outlook of the credit union.

Membership has continued to grow to more than 5,000 adults and 400 juniors. We hold assets in excess of £3million and lend more than £2.5m each year. We have office premises in Erdington and community based Collection Points throughout our region operated by our volunteers and partner organisations.

2019 is our 30th anniversary as a UK credit union! To celebrate this milestone we have extended our Common Bond area to include all ‘B’ postcodes so we now cover the whole of Birmingham and Solihull Borough. So far in 2019 we have been awarded Fairbanking 5-star status for our loans, employed 2 additional staff, Small Heath Credit Union has transferred to AdvanceCU and continued to see steady growth in active members, savings and loans. Saving regularly and borrowing affordably remain core to what we do and we have great things planned to continue growing as we serve the communities of Birmingham and Solihull. 

Accreditation and Authorisation

Advance Credit Union Ltd is Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered number 213228. Registered Company No. IP00130C.

FSCS Protecting your money Your money is safe; savings are covered by the Financial Services Compensation Scheme.
FOS_logo_2015 We operate a complaints policy and any complaints that we can’t settle may be referred to the Financial Service Ombudsman Scheme
abcul_logo We are members of the leading credit union trade body Association of British Credit Unions Ltd (ABCUL)
Fairbankig 5star award Our loans are independently 5-star accredited by the Fairbanking Foundation
Print As an ethical and responsible employer we are registered as a Living Wage Employer.
Disability Confident Committed logo We are registered as a committed Disability Confident employer
Cyber Essentials badge We are Cyber Essentials certified.
We are members of the Greater Birmingham Chambers of Commerce


Where we are

View Advance Credit Union Ltd in a larger map

The Advance Credit Union office offers a full range of services.

location_iconAdvance Credit Union Ltd
200 Sutton New Road
Erdington, Birmingham
B23 6QU (map)

phone0121 350 8883

Phone hours:

Monday 10am 3.00pm
Tuesday 10am 3.00pm
Wednesday 10am 12.00pm
Thursday 10am 3.00pm
Friday 10am 3.00pm
Saturday closed closed
Sunday closed closed


Bus stops outside including: X3,X4,X5,25, 28,38, 53, 66, 88, 89, 110,167, 168, 600,966. Plan your journey


train_iconErdington train station within 300m. Book your ticket


car_iconFree street parking outside. Plan your route


computer_iconMany AdvanceCU members manage their credit union accounts using our internet banking and never visit our office.


disability_access_logoBlue badge parking available immediately in front of our office The customer area is accessible via a DDA compliant power-assisted door, touchpad entry. There is a slight slope, but no steps. Sorry, no public toilets available.

shhh smileyWe don’t have a specific autism hour or quiet-hour, but if you prefer to visit when the office is quieter then Thursdays and Fridays are your best option.

We accept payments by Payroll Deduction, Bank Standing Order, Child Benefit, other benefits, Debit Card, Barclays Pingit, Paym, cheque and cash.

In addition you can make deposits and arrange for withdrawals and loans from our local Collection Points that are operated by our community partners and volunteers and are open at various times during the week.

Our Partners

Advance Credit Union would not be what it is today without the invaluable assistance of our partnerships.

These organisations help us by operating a Collection Point, promoting our work and by sharing our values and objectives.

Want to keep up to date on Advance Credit Union?

Don’t miss out, subscribe to our list! Subscribe