Members AGM 27th February 2021
Thanks to all our Members who joined us on Saturday for our first virtual Annual General Meeting (AGM).
The documents for the meeting are now available online to view and download here.
Child Benefit Changes
Many of our Members have child benefit paid into their credit union account. You may be aware that HMRC are migrating child benefit to a new processing system between 23rd February and 15th March 2021. There may be some delays during this time and HMRC will not be processing changes to payment details for the next 3 weeks. We have been working with our software suppliers and HMRC for some months testing the new system and we believe it will work without any problems. However, there may be some delays in processing child benefit while the new system beds in. We will do our best to keep you informed if we become aware of any issues.
Covid-19 Lockdown update 5th January 2021
From Tuesday 5th January we are again under tighter restrictions to contain the Covid-19 pandemic.
The customer service counter will be closed from Tuesday 5th January, customer service will continue by webchat, email and phone with staff being home-based.
Do please use internet banking to manage your account with us and we will open the customer counter again when permitted.
If you’ve not activated internet banking yet, it is very simple, and enables us to provide you with a faster service. How to activate internet banking. If you need some support to set enable this then do please contact us and we will do what we can to help.
Thanks to everyone for your patience, these are difficult times for us all and we now owe it to our friends, family, NHS and all the other essential workers to do our bit – stay home, wash our hands regularly, wear a face covering and keep at least 2m distancing.