Covid-19 Guidelines
Covid-19 restrictions are easing from 19th July, however Covid is still spreading rapidly in our region. Some of our customers may be vulnerable and anxious about restrictions being lifted. To keep our staff and customers as safe as possible please respect our Covid-19 guidelines:
Our customer counter is open from 10am -1pm Monday to Friday for new Members and those who are unable to use internet banking. If you are an existing Member do please use internet banking if possible so we can keep the counter free for new Members and those unable to use internet banking.
We have some rules to ensure we are all complying with the Covid-19 restrictions:
- Only one person and/or household in the customer area at any one time
- Queue outside with 2m distancing
- Customers must use the hand sanitiser provided at the counter
You are welcome to use our free WiFi and leaflets are now mounted in the outside lobby area, so no need to wait in the queue unless you really need to.
Provident closing – credit union could help
Do you, your friends or family borrow from Provident Financial?
As Provident doorstep lending is closing, they are recommending customers join their local credit union.
Recommend Advance Credit Union and we will do what we can to help. Find out more here.
Apply for a loan
New City Centre branch
Big day for us last week, we finally have the keys to our new branch on Corporation St in Birmingham city centre! Over the next few weeks we’ll be fitting it out, recruiting additional staff and opening our doors to many more new credit union Members. Erdington branch remains open. This is a very exciting development for us; an opportunity to reinvent credit union for the next generation.