Are your children staying in education beyond 16 years? Then you must inform the Child Benefit Office every year. Child Benefit stops on 31 August after your child’s 16th birthday. Parents or carers can continue to receive child benefit If they continue within approved education or training, but you must tell the Child Benefit Office. You can notify them online, by post or phone 0300 200 3100. Find our more on the Government website www.gov.uk/child-benefit-16-19
Child benefit paid to your credit union account? Repay your loan via child benefit? Check you are receiving the correct amount by logging in to internet banking. We will contact you if there is insufficient funds to cover your loan repayment.
Covid-19 restrictions are easing from 19th July, however Covid is still spreading rapidly in our region. Some of our customers may be vulnerable and anxious about restrictions being lifted. To keep our staff and customers as safe as possible please respect our Covid-19 guidelines:
Our customer counter is open from 10am -1pm Monday to Friday for new Members and those who are unable to use internet banking. If you are an existing Member do please use internet banking if possible so we can keep the counter free for new Members and those unable to use internet banking.
We have some rules to ensure we are all complying with the Covid-19 restrictions:
- Only one person and/or household in the customer area at any one time
- Queue outside with 2m distancing
- Customers must use the hand sanitiser provided at the counter
You are welcome to use our free WiFi and leaflets are now mounted in the outside lobby area, so no need to wait in the queue unless you really need to.