Covid-19 Guidelines
Covid-19 restrictions are being relaxed, but Covid is still with us and recent variants have spread rapidly. If you haven’t yet been vaccinated, or received your 6-month booster, you can book this online on the NHS website.
Our customer counter is open from 10am -1pm Monday to Friday for new Members and those who are unable to use internet banking. If you are an existing Member do please use internet banking if possible so we can keep the counter free for new Members and those unable to use internet banking.
Some of our customers may be vulnerable and anxious about restrictions being lifted. To keep our staff and customers as safe as possible please respect our Covid-19 guidelines:
- Face coverings to be worn in the customer area
- Only one person and/or household in the customer area at any one time
- Queue outside with 2m distancing
- Customers must use the hand sanitiser provided at the counter
You are welcome to use our free WiFi and leaflets are now mounted in the outside lobby area, so no need to wait in the queue unless you really need to.
If you need some help to set up and use internet banking, just ask or see our helpful video
Birmingham Forward Steps Conference
We are delighted to be at the Birmingham Forward Steps conference today, Monday 22nd November. In Birmingham 37% of children are living in poverty, that’s 100,000. The Covid-19 pandemic has made things worse; a 4.7% increase. So many organisations in our city working together to tackle the problems many households are facing. As a credit union, AdvanceCU supports many local families manage their money well, able to save regularly and borrow affordably when they need to.
Some of the leaflets we’re distributing today are free and available from MoneyHelper, the new resource from the Money Advice Service and the Illegal Money Lending Team.
Provident closing – credit union could help
Do you, your friends or family borrow from Provident Financial?
As Provident doorstep lending is closing, they are recommending customers join their local credit union.
Recommend Advance Credit Union and we will do what we can to help. Find out more here.
Provident are no longer collecting payments. If you are approached by anyone claiming to be collecting for them, do not pay them – it may be a scam.
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