We are here to help our Members make the most from their money. Please contact us if you need some help, but please note that our phone lines can be very busy so we strongly recommend the following options before waiting in our phone queue:

	Can’t login to Internet Banking? Have you activated our new internet banking yet? Click here to activate and create your new password. See our guide here to find out more about new internet banking.  Can’t remember your password? Visit internet banking then select ‘Login Help’ to change your password.
	Use internet banking to update your address, change of name, phone number or email address. Or use this form to notify us of your new contact details.
	Missed a loan payment? See this page or contact our Member Support on 0121 663 1960
	Question regarding your Engage Account? Contact Engage on 03332023642 or www.engageaccount.com
	Got a question? Try our Support Knowledgebase for the most frequently asked questions
	Need some money guidance? Try the MoneyHelper website, it is free, impartial and has loads of information about saving, borrowing, money troubles, pensions, etc.
	Still haven’t found the information you need? You can contact us securely by logging on to your Internet Banking account.
	Not happy with the service you have received from Advance Credit Union? We take complaints about our service very seriously. Read our complaints page for full information.
	We operate Community Access Points across our region. These offer a variety of services including joining, paying in and applying for loans and share withdrawals. See in the community to find a branch near you.

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For all other enquiries about accounts and services you can contact us with Online chat, Facebook Messenger or visit the credit union office in Erdington in person. Our phone lines are often very busy so Online chat can be a better option.

Online chat – click the box at the bottom of your screen. Our chatbot will help you if we are offline or just send a message and we’ll get back to you as soon as we can.

Facebook Messenger can be a convenient way to contact us and keep in touch with our latest news.

Advance Credit Union Ltd 200 Sutton New Road Erdington Birmingham B23 6QU

 info@advancecu.org.uk

 0121 350 8883

Telephone Operating Hours:

10:00am to 3:00pm Monday, Tuesday, Thursday and Friday.

10:00am to 12 noon Wednesday and Saturday.