Advance Credit Union

We are here to help our Members make the most from their money. Please contact us if you need some help, but please note that our phone lines can be very busy so we strongly recommend the following options before waiting in our phone queue: 

forgotten_smileyForgotten your Internet Banking PIN or Password?


move_house_icon Change of address, changed your name, phone number or email address?


Missed a loan payment? See our webpage or contact our Members Support on 0121 663 1960

Engage cardQuestion regarding your Engage Account?

Contact Engage on 03332023642 or

Got a question? Try our FAQs for the most frequently asked questions

You can contact us securely by logging on to your Internet Banking account.


unhappy_smileyNot happy with the service you have received from Advance Credit Union? We take complaints about our service very seriously. Read our complaints page for full information.

location_iconWe operate Community Access Points across our region. These offer a variety of services including joining, paying in and applying for loans and share withdrawals. See in the community to find a branch near you.

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For all other enquiries about accounts and services you can contact us with Online chat, Facebook Messenger, contact form below or visit the credit union office in Erdington in person. Our phone lines are often very busy so Online chat can be a better option.

tawk_chat_iconOnline chat – click the green box at the bottom of your screen. If we are offline, just send a message and we’ll get back to you as soon as we can.

facebook_messenger_logoFacebook Messenger can be a convenient way to contact us and keep in touch with our latest news.


location_icon Advance Credit Union Ltd
200 Sutton New Road
B23 6QU



phone 0121 350 8883

Telephone Operating Hours:

10:00am to 3:00pm Monday, Tuesday, Thursday and Friday.

10:00am to 12 noon Wednesday and Saturday.


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