In these terms and conditions “AdvanceCU”, “we” and “us” mean Advance Credit Union Ltd.
We may vary these terms and conditions at any time by placing a notification on our website www.advancecu.org.uk.
These terms and conditions are supplementary to the Advance Credit Union Rule Book, which you can find on our website www.Advancecu.org.uk. The Rule Book is agreed by Advance members and may be subject to change from time to time under the express wish of the members at a general meeting.
If we vary these terms and conditions at any time, notice will be provided to all members via our website www.Advancecu.org.uk.
Opening a savings account
Applications can be made online at www.Advancecu.org.uk or by completion of a paper application form. If your application is successful, we will confirm your membership in writing as soon as possible.
As part of the application process we will make enquiries with GB Group, to provide information about you. If required, we may ask you for proof of your identity or your current address. We reserve the right to decline to accept your application to open an account with us.
If you wish, you can request subdivision of your regular savings (or an amount in your savings account) into separate notional subdivisions to enable you to save for specific purposes. Christmas and Regular savings subdivisions are available and remain part of your Overall Savings Account (subject to these terms and conditions).
You may also arrange to open a Junior Savings account on behalf of a child under eighteen subject to the terms and conditions of our Junior Savings account.
You can make deposits in any of the following ways:
- by standing order (membership number must be quoted on standing order payments)
- by Payroll Deduction (if you work for an employer who is part of our payroll deduction scheme)
- by Bank transfer
- directly from your benefit payments
- by cheque posted or delivered to our Office (please place your membership number on the back of the cheque and allow ten working days for cheque clearance)
You can request withdrawals to a bank account in your name, or to a Prepaid debit card approved by us from time to time (“Payment Card”). Withdrawals can be requested via internet banking or by completing and returning a withdrawal request form..
For your security, we will not send money to a Bank account that we have not verified. Once we have verified your Bank account details, they will remain in place for your use until you or your bank instructs us otherwise. We do not allow withdrawals to third party accounts.
Withdrawals up to £10,000 per day are permitted.
Withdrawals to your bank will take seven days unless requested via internet banking or Express Payment requested before 3pm on a working day in which case will be processed the same day. We will levy a payment charge for Express Payments (currently £1) and we reserve the right to amend this charge, and will advise you of the charge at the time of making the request.
Withdrawals can be made via an Engage Visa prepaid debit card. Monies can be placed onto the card either by an agreed deduction to your Payroll, benefit payments or by way of a specific instruction from time to time. Monies placed to the Payment Card will be available the same day.
The Payment card terms and conditions will be advised to you separately at the point of card issue. All procedures in relation to your Payment Card are decided by the card issuer. Please refer to the Payment Card terms and conditions for all terms applying to your Payment Card.
Cash withdrawals are not permitted from your Savings Account.
All withdrawals are subject to Rule 51 of our Rule Book.
We accept no liability for any loss or inconvenience for withdrawal delays caused by factors beyond our control.
The Board of Directors may recommend a dividend payment for agreement by the members at the Annual General Meeting (AGM). Information on the annual dividend can be found in our Rule Book.
Dividends are paid before the deduction of any income tax.
We do not permit savings accounts to fall into a negative balance. If an account does fall into a negative balance, for example by the application of a charge which exceeds the balance of the account, then this will be expected to be remedied within fourteen days of us notifying you. In exceptional circumstances, we may extend this period but this is at the discretion of Advance’s management. Failure to adhere to these terms may require us to seek recovery and any recovery costs for this will be borne by you.
Where you do not use your account for a period of twelve months or more we will contact you to confirm if you wish to continue saving with us. We recognise that some of our members wish to set aside savings for a ‘nest egg’ and there is, therefore, no obligation to make regular savings; however we will periodically update you on the balance of your savings account.
In some circumstances, we may close a dormant savings account and hold the money in suspense pending further contact from the saver. An annual charge will be made on dormant accounts (currently £5).
You must give us 14 days’ notice of any changes to your account. This includes (but is not limited to) requests to amend amounts paid to your Payment Card, cancellation of payments or closure of your account.
Closure of account
Your account will remain open until closed by either you or us in accordance with these Terms and Conditions. We can at our discretion close your account and terminate this agreement at any time. We will give you notice of this as set out above in the section headed Notice period.
We can close your account in the following situations:
- you have significantly broken any of these Terms and Conditions
- there has been (or we suspect there has been) fraud involving any of your accounts with us or any transaction on any of your accounts
- there has been (or we suspect there has been) suspicious activity on your account
- we are required to do so by law
- you are the subject of a bankruptcy order or a receiver has been appointed over the whole or any part of your assets or you have entered into a voluntary arrangement with your creditors or where we reasonably believe that any of these are to happen
- we have reasonable grounds for believing you have committed or are about to commit a crime in connection with your account
- we have demanded that you repay an overdrawn balance on your account by us and you fail to do so
- the relationship between you and us has irretrievably broken down (for example you have been threatening or abusive to our staff).
Advance Credit Union is committed to keeping your data secure. We will not share, with anyone outside AdvanceCU, information about you or any of your accounts with AdvanceCU, unless within the terms of our Data Protection and Confidentiality policy or under compulsion of law.
You must call us on 0121 350 8883 or write to us at Advance Credit Union Ltd, 200 Sutton New Road, Erdington, Birmingham B23 6QU immediately on any change of name or address, change of email address or change of telephone or mobile number. If you do not do this, we may charge your account with the cost of locating you. Proof of change of name or address may be required.
Statements are available at any point by registering for our online account services. We will provide annual statements by post. You must inform us immediately of any incorrect item on your statement.
Owned and managed by the members for the members
Authorised by the Prudential Regulatory Authority and regulated by the Financial Conduct Authority and the Prudential Regulatory Authority FRN: 213228
Members deposits are protected by the Financial Services Compensation Scheme
AdvanceCU is covered by the Financial Ombudsman service